Terms & Conditions

1) BOOKING PROCEDURES

1.1 Booking

For bookings and enquiries please email us at: info@retajtours.com

For any urgent queries you can reach us on Tel No: +9714 2669225

Our Office Address:
Hamad Sultan Saif Building
Office Suite: M-05
Abu Hail, Deira
Dubai, United Arab Emirates

1.2 Reply from Retaj Tours

All booking requests will be replied through email within Two (02) UAE business days.

1.3 Acceptance of Booking

For confirmed bookings Retaj Tours will send Vouchers.

2) RATES AND PRICES

2.1 Currency

All rates are quoted in UAE DIRHAMS OR US DOLLARS, unless otherwise specified.

2.2 Conversion Rates

Please refer to RETAJ TOURS when making payment for the prevailing market rate.

2.3 Change of Exchange Rates

Should the UAE government change its foreign exchange system, Retaj Tours reserves the right to change the conversion rate on section 2.20 correspondingly.

2.4 Change of Prices

All prices quoted are correct at the time of printing. In the event a service provider increases its prices to Retaj Tours during the course of this contract, Retaj Tours reserves the right to increase the prices under this contract.

3) TOUR PRICE

3.1 Tour Price Includes

Items and services included for each tour program are listed in their own respective sections.

3.2 Tour Package Price Does Not Include

Flight tickets, Dubai Visa, airport tax, tourism dirham, tips to porter, bellman, hotel maids or local guides; items of personal nature such as laundry, telephone calls, excess baggage fees and meals (unless specified in the itineraries); daily parking fees at hotel and any other items not specifically mentioned as included will be borne by the client directly.

4) TOUR INFORMATION

4.1 Tour’s Itinerary

The outline itineraries given are statements of intent rather than promises. Local conditions - weather, events, festivals or a host of other uncontrollable factors can mean a change in the tour itinerary. It is with this in mind that we reserve the right to change any of the listed services and, if necessary, even modify the itinerary itself at short notice. Where this happens, the tour leader/guide/driver will decide the best alternative.

4.2 Closures

We will not be held responsible for any closures or curtailments in circumstances beyond our control. No refunds are provided for route/program variations.

4.3 Cancellation

We can cancel any tour and excursion we sell without prior notice for reasons such as maintenance, bad weather or insufficient group size. Excursions may also be subject to minimum/maximum numbers of people participating.

4.4 Photographs

The tour descriptions include pictures and activities of Deserts, which may be seen during the excursions, but there is no guarantee of sightings due to factors beyond our control, for example: inclement weather.

4.5 Responsibility

We also shall not be held responsible or liable for any loss of or damage to baggage or personal belongings during the tour.

5) HOTEL AND LUGGAGE

5.1 Hotel

Rooms are assigned by the hotels and based on ROH (run of house) unless otherwise indicated. Hotel check in time is usually 14:00 hours and check out 12:00 hours.

5.2 Luggage Allowance

As a general rule, only one piece of luggage and one cabin bag will be allowed for each client. Retaj Tours reserves the right to collect payment directly from the clients for any additional costs (including transportation costs) incurred for excess luggage.

6) CANCELLATIONS, PARTIAL CANCELLATIONS, "NO SHOW” AND AMENDMENTS CHARGES

6.1 Services providers such as hotels, carriers, restaurant contractors or any other companies related to the services provided may charge cancellation, amendments and/or no show fees depending on the situation and/or circumstances.

When they levy such charges, these charges will be billed to agent through Retaj Tours. We cannot be held responsible for charges incurred due to unforeseen circumstances.

6.2 Cancellation Charges

In the event of a confirmed booking being cancelled/partially cancelled or any amendment, a cancellation charge will be levied. Any cancellation received will incur the following cancellation charges: -

Tour Package in Dubai:

Days before Arrival Date Cancellation Charges
Less than 15 business days 50% of the total Invoice amount
Less than 10 business days 100% of the total Invoice amount
No show 100% of the total Invoice amount

6.3 "No Show"

In the event a client is a "No Show", no refund in full or in part will be given for services in the program not utilized.

7) CANCELLATION PROCEDURES

7.1 Retaj Tours must be notified in writing of any cancellation by fax or electronic mail. A notice is only considered to have been served provided that an acknowledgement and acceptance by Retaj Tours is obtained.

8) REFUNDS

8.1 No refund, in full or in part, will be given for services included in the program that is not utilized.

9) RESPONSIBILITY

9.1 Retaj Tours acts only as agents for transportation companies, hotels, car rentals and all other contractors/suppliers and finalizes all arrangements upon the expressed condition that it shall not be liable for any injury, damage, loss, accident, inadvertent errors in booking, delays generally or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel or aircraft or through the acts or defaults, of any company or person engaged in conveying or accommodating passengers or in the carrying out of arrangements of the ground content, tours or otherwise in connection with its operations. To protect you and Retaj Tours, we require all clients to be adequately insured against the above-mentioned liabilities.

9.2 Retaj Tours will not be responsible for any additional expenses incurred by the client/s as a result of the foregoing causes over which it has no control, such as war, civil disturbance, fire, floods, unusually severe weather, acts of God or Government, broken machinery or equipment required as part of client/s' itinerary, or unavoidable events that caused the clients' itinerary unenforceable.

9.3 Descriptions and conditions are correct in the website. Retaj Tours reserves the right to alter the itineraries and/or substitute services with or without prior notice as a result of circumstances beyond our control or if it is deemed to be in the best interests of all parties concerned.

9.4 Upon its execution to each party, this website shall become binding and enforceable according to its terms. If more than one party is obligated by any terms stated in this website, those parties shall be jointly and severally liable for the performance of those obligations.

9.5 The terms & conditions here shall be interpreted in accordance with the law of UAE as that law is construed and amended from time to time and any action in connection here shall be brought in the Dubai court having jurisdiction.

9.6 Retaj Tours reserves the right to amend any provisions in this website.

9.7 Commencement of service will signify acceptance of the above conditions and responsibilities outlined.

10) SEVERABILITY

10.1 Any term, condition, stipulation, provision, covenant or undertaking in these General Terms and Conditions which is illegal, void, prohibited or unenforceable shall be ineffective only to the extent of such illegality, void ness, prohibition or unenforceability without invalidating the whole such term, condition, stipulation, provision, covenant or undertaking or affecting the validity or enforceability thereof and any such illegality, void ness, prohibition or unenforceability shall not invalidate or render illegal, void or unenforceable any other term, condition, stipulation, provision, covenant or undertaking herein contains

On specific days and weekends some of the locations might remain close for visits. In such cases Retaj Tours does not hold any responsibility and no compensations will be adjusted.

For SIC Tours Pick up timings can be modified by 30 to 60 minutes depends on your location and traffic conditions.

Some tours require your original passport or ID, we have mentioned this information in the important notes so please ensure that you read the important information, Retaj Tours will not be responsible if you miss any tour where your passport or ID is mandatory.

Retaj Tours reserves the rights to charge 100% No show charges if guest is not turning up on time for the pick up

No refund for partly utilized services.

Due to any uncontrollable circumstances i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances) if the tour gets delayed or cancelled, Retaj Tours will provide alternate options if possible.

Seating arrangement are done as per the availability & it is decided by Driver or Tour Guide.

Incase guest does not show up on time and our vehicle departs from the pickup location then Retaj Tours will not arrange for alternative transfer & no refund is provided for the missed tour

Seating arrangement for all transfers are as per the availability & it is allotted by Representative.

Pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.

Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which Retaj Tours does not hold the responsibility.

Infants under 03 years can be carried by parents at their own safety & must be carried on lap if the seats are not reserved on sharing basis.

Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.

Having good quality sunglasses, sunscreen and hat are advisable when in direct sunlight.

Private Transport can be organized on request for all tours.

Leaving of your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your own responsibility. Our drivers and tour guides will not be responsible for it.

All the tours/excursion doesn’t include Lunch in the mentioned price provided. We can organize upon request at additional cost.

No strollers allowed inside the vehicles without prior information to Retaj Tours at the time of making the reservation.

Children from 3 to 12 years must be accompanied by an adult in the water in any of the water activities.

Prices shown are in AED (UAE Currency) or US$ based on rates in effect at the time of booking and are subject to change without notice.

The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.

On Islamic occasions and National holidays the tour will not serve alcohol and there will be no live entertainment.

Please read carefully and understand the contents of the Tour Brochure / itinerary, the 'Terms and Conditions', Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.

Photography of UAE residence especially ladies, military institutions, government buildings and installations, is strictly prohibited.

Littering is a punishable offence and offenders may face penalties in the form of fines.

Smoking inside public areas is not allowed.

Please always avoid public displays of affection as a mark of respect for local customs.

All promotions are subject to terms and conditions. Promotion can be availed by corresponding to our representative directly at +971 4 2669225 for more information.